KhushiCraftHouse
At KhushiCraftHouse, customer satisfaction is important to us. We carefully prepare and inspect our handmade products before dispatch.
1. Return Window
Customers may request a return within 14 days of receiving the order.
Please contact us within this period to request return authorization. Returns requested after 14 days may not be accepted, except where required by applicable law.
2. Return Eligibility
To qualify for a return:
- The item must be unused and unworn.
- It must be in its original condition.
- Original tags and packaging should be included, where applicable.
- Proof of purchase or order details must be provided.
3. Return Shipping Costs
- Buyers are responsible for return shipping costs.
- For international orders, return shipping, customs duties and other applicable return charges are the buyer’s responsibility.
- We recommend using a tracked and insured shipping service.
- KhushiCraftHouse is not responsible for return parcels lost or damaged during return transit.
If an item arrives damaged, defective, or significantly different from the product ordered, please contact us with photographs before arranging a return. We will review the issue and provide an appropriate solution.
4. How to Request a Return
Please contact us with:
- Your order number
- Reason for return
- Clear photographs, if the item is damaged or incorrect
Contact us at:
Email: khushicrafthouse@gmail.com
WhatsApp: +91 7014296337
Please wait for our return instructions before sending any item back
5. Refunds
Once the returned item is received and inspected, we will notify you whether your refund is approved.
Approved refunds will be processed through the original payment method, subject to the payment provider’s processing time.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and supporting photographs.
7. International Orders
International customers are responsible for understanding applicable customs requirements and return shipping costs.
Any customs duties, import taxes or other charges are subject to the rules of the destination country.
8. Contact Us
For questions about returns or refunds, please contact:
KhushiCraftHouse
Email: khushicrafthouse@gmail.com
WhatsApp: +91 7014296337
Website: https://khushicrafthouse.com
We appreciate your trust and support.